Quality assurance of higher education is a process of determination and fulfillment of quality standards consistently and continuing education intended to obtain customer satisfaction and generate sustainable development (continuous improvement) in college. In order for the improvement and development can be done quickly and constantly as well as customer satisfaction is always met, the complaints submitted by the customer is a very valuable input and should be followed up. Customer complaints is also one of the instruments for evaluation and early detection of system weaknesses or irregularities execution quality manual. It is also indispensable to achieve the standard of World Class University. The stakeholders can give comment and feedback to the program study via E-Complaint Universitas dan E-Complaint Fakultas.